Exchange & Cancellation Policy

CANCEL ITEMS OR ORDERS

At our website and mobile application (hereinafter called platform), our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. You will be able to cancel your order at order level cancellation the same is elaborated as follows:-

ORDER LEVEL CANCELLATION

(i) You can cancel your order online, before the product(s) in your order is under confirm stage. At the platform, we can decide the process for crediting the applicable refund against the cancelled order. If the payment for the order was done from your side then a refund for such payment will be processed to your original payment method. Order can be cancelled by the below mentioned Communication channel:-

            a) You may direct cancel your order online mode; or

            b) You may contact our customer care executive to cancel your order.

(ii) In case, even a single product of the order has been picked/shipped, you will not be able to cancel the order.

(iii) In case, the order contains product(s) which were purchased under a special promotional offer or any special scheme, in such cases order level cancellation will not be applicable.

PICKUP/DISPATCH LEVEL CANCELLATION

(i) In case, the product has been picked/shipped, you will not be able to cancel individual products or complete pickup/shipment.

(ii) Cancellation will not be applicable for all the respective products which are part of the shipment if the shipment is out for delivery or in the transit stage.